Ton van Helvert
Manager Geo-Information, Kadaster, The Netherlands
Mr Van Helvert is currently working as a manager at the Geo-Information department of the Dutch Cadastre (‘Kadaster’). He has obtained broad experiences in geo-related business, and has been working on different national and international projects within Europe and South-America. Nowadays his areas of interest are innovation and improvement of geo-related business models and (production) processes.
He has a University degree Physical Geography at University of Amsterdam, extended with postgraduates at Wageningen University and ITC Enschede (The Netherlands).
The customers’ role in the improvement of topographic information
The Cadastre, Land Registry and National Mapping Agency of the Netherlands (in short: Kadaster) is responsible for the Topographic Map of the Netherlands in the scale ranges from 1:10.000 to 1:1.000.000. The quality of these geo-data sets has been improved seriously over the past four years.
This was initiated by vast process adjustments: The data actuality has been increased from four years to about one year. Business results (like costs, efficiency and customer satisfaction) also developed in a positive way. The introduction of a LEAN-methodology and the increase of customer-relationship and involvement were the key-issues in the adjusted production processes. (Technical) innovation led to automatic generalisation to small scaled visualisations, which resulted in a complete topographic family of different scales within the same 1-year-actuality range.
The success of this process-improvement has led to an awareness of the stakeholders on different levels, ranging from Ministries to common citizens, and is now used as a blueprint for other departments within the organisation.